Privacy Policy

When you shop with us, we may collect:

• Your name, email address, and phone number.
• Your shipping address and PIN code.
• Order details (the items you buy and order history).
• If you create an account, your login email and a securely hashed password.
• Basic technical data such as device/browser information and cookies needed for the site to function.

Payments are processed by Razorpay. Your card, UPI, or banking details are handled directly by Razorpay, and we do not receive or store them.

• To process, fulfil, and deliver your orders.
• To check delivery serviceability and ship via our courier partner.
• To provide customer support and respond to your queries.
• To send you marketing or promotional emails about new drops and offers (you can opt out at any time; see below).
• To prevent fraud and to comply with legal obligations.

We never sell your personal information. We share it only with the service providers needed to run the shop, and only as required:

• Razorpay, to process payments securely.
• Delhivery, to ship and deliver your order (name, address, and phone number).
• Hosting & infrastructure providers (such as our website host and database provider), to operate the site and store order data securely.
• Government or legal authorities, where we are required to do so by law.

We use a small number of essential cookies, for example to remember the items in your bag and to keep you signed in. These are necessary for the site to work and do not track you across other websites.

We keep order and account information for as long as needed to fulfil orders, provide support, and meet our legal, tax, and accounting obligations.

We take reasonable measures to protect your information. For example, passwords are stored hashed and payment details never touch our servers. No method of transmission or storage is completely secure, but we work to keep your data safe.

• You can ask us to access, correct, or delete your personal information.
• You can opt out of marketing emails at any time using the unsubscribe link in those emails or by emailing us. You'll still receive essential order-related messages.

Our store is not directed at children under 18, and we do not knowingly collect their personal information.

We may update this policy from time to time. The current version will always be available on this page.

For any privacy questions or requests, email hotgirlhangersthrift@gmail.com.