Cancellation and Refunds

Because each item is unique and second-hand, all sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, fit or size issues, or normal signs of pre-loved wear that are consistent with the item's described condition.

We describe and photograph every piece as accurately as we can, including any flaws. If you're unsure about measurements, condition, or fit, please ask us beforeyou buy. We're happy to share more photos or details.

Orders cannot be cancelled once they have been placed and confirmed, as we begin processing and reserving your one-of-one piece immediately.

The only situations in which a refund is provided are when the fault lies with us or the payment, namely:

• We cancel your order or are unable to fulfil it (for example, the item is found to be unavailable, or your address turns out to be non-serviceable).
• A payment error occurs, such as a duplicate charge or a failed transaction where money was deducted.
• Your order is confirmed and paid for but never reaches you and is confirmed as lost in transit by the courier.

Approved refunds are issued to your original payment method through our payment partner, Razorpay. Once approved, refunds are typically processed within 5–7 business days, after which it may take additional time for your bank or card provider to reflect the amount.

If you believe your order qualifies under the situations above, please contact us within 48 hours of delivery (or of the expected delivery date) at hotgirlhangersthrift@gmail.com with your order reference and, where relevant, clear photos. We'll look into it and get back to you promptly.